Authentic Items Policy

Storegrill Commerce Authentic Items Policy

We believe Storegrill Commerce buyers and sellers are fundamentally good. We also believe Nigerians deserve to shop and sell online with confidence and peace of mind. In order to achieve that, Storegrill Commerce does not allow the sale of inauthentic/counterfeit items, and sellers found to violate this may be banned from Storegrill Commerce’s marketplace. All items offered for sale on Storegrill Commerce must be authentic.

Storegrill Commerce does not allow the sale of inauthentic merchandise, including any items that have been manufactured, replicated, or reproduced without authorization. All items bearing a company's official brand name or logo must have been lawfully made by, for, or with the consent of that company, otherwise the seller is in violation of Storegrill Commerce’s Authentic Items policy.

It is the responsibility of each seller to source and sell only authentic products. If a seller is determined by Storegrill Commerce to have sold inauthentic/counterfeit goods, Storegrill Commerce may suspend or terminate the seller’s ability to sell on Storegrill Commerce immediately, indefinitely, and without warning; and current or future payments held by Storegrill Commerce on the seller’s behalf may be forfeited, withheld, and applied towards the reimbursement of buyers.

If a buyer receives an item determined to be inauthentic, Storegrill Commerce will not facilitate the return or replacement of this item to the seller and the seller bears the entire risk of losing the physical item, the monetary value of the item, and the privilege to continue selling on Storegrill Commerce. Sales of inauthentic/counterfeit goods may also lead to civil and criminal penalties and legal action against sellers by the lawful owners of the intellectual property infringed upon, and Storegrill Commerce will cooperate with the appropriate parties in holding the offending sellers accountable.

We take our responsibility to provide a safe platform for buying and selling online in Nigeria very seriously and this includes merchandise/product authenticity. We constantly work hard to improve how we detect and prevent inauthentic/counterfeit products from reaching our marketplace because we know that our customers trust that they are buying authentic products when they shop on Storegrill Commerce. It's our job to provide an online marketplace deserving of trust and this is why we stand behind the products sold on our site with our 100% Buyer Protection program.

We encourage anyone (buyer or seller) who suspects inauthentic items are being sold on Storegrill Commerce to notify us by emailing trustandsafety@Storegrill Commerce.com. We'll investigate the situation and take appropriate action.